Processing Times

Online Advising Response Time

When you contact an advisor through iComet, you will usually receive a response within 3-5 business days. During peak times it may take longer. If you need to speak with an advisor faster, use our ISSO Connect Live Chat service.

Task Processing Times

To avoid processing delays, please submit a complete and correct request. Processing times begin after the submission of complete and correct documents. Incomplete or incorrect requests will not be processed within regular processing time.

Avoid the most common delays:

• Answer all required questions in the form.
• Submit all required documents together. Submitting documents separately can delay your request.
• If you are submitting your documents by email, do not send files in compressed formats, such as .rar or .zip. Instead, use a PDF, JPEG or DOC format.

If the advisor processing your request needs additional forms or information they send an email to your UT Dallas email address. If you do not respond by the deadline listed in the email, your task request will be closed and you will need to resubmit your request for processing.

Important Note: These are estimates only. Processing times are not guaranteed. Processing times may be shorter or longer depending on the volume of requests the ISSO advisors are currently processing.

Based on start date	3-5 Business Days	7-10 Business Days	10-14 Business Days	14-21 Business Days
CPT I-20s	Apply for the I-20	Cap Gap I-20	Change of Status	Authorized Early Withdrawal
STEM OPT Request	I-20 Reprints	Concurrent Enrollment	Change of Level	Economic Hardship
	New Student Check-In	Service Letters	I-20 Update	Immigration Document Copy Request
	Travel Endorsements	Transfer Out and Transfer Clearance Form	Medical or Academic Reduced Course Load	OPT Request OPT Reporting
			On-Campus Employment at an Educationally Affiliated Off-Site Location	Reinstatement
			OPT I-20 Re-recommendation	STEM OPT Reporting
			Program Extension

Expedite Requests

Many students have requests that are time sensitive. The ISSO does not accept expedite requests. The ISSO maintains this policy to ensure equitable treatment of all students. If the ISSO expedites one student’s request, it means another student must wait longer for their request. Additionally, the equitable adjudication of expedite requests would take time away from working on requests. Each student wants and deserves to have their request completed as soon as possible.

We understand that some requests are urgent. The ISSO does internally prioritize requests based on federal deadlines, such as STEM OPT I-20 Requests and STEM OPT Validation Reports. We also internally prioritize requests that can impact your ability to maintain F-1 status, such as program extensions.

We strive to process all incoming requests thoroughly, accurately, and fairly. If you are concerned about a federal deadline or impact on your F-1 status, please contact us.