Prospective and Transfer-In Immigration Advising

Live Chat

ISSO advisors are available to assist you via live chat during the following advising hours. All times are in Central Standard Time (UTC -6).

The Live Chat widget can be found at the bottom right hand corner of this page.

Prospective Students

Mondays
10 a.m. – 11:45 a.m. CST
Wednesdays
10 a.m. – 11:45 a.m. CST
Fridays
9:30 a.m. – 10:30 a.m. CST

Check out this time zone converter to find prospective advising hours in your local time zone.

Email or Send a Message in iComet

You can email our Prospective International Student advisors at IssoProspective@utdallas.edu, or send a message to an advisor and receive a response through your iComet Portal. All admitted prospective students, current students, and alumni on OPT have access to the iComet Portal.

Schedule a Prospective Student Appointment

The ISSO Prospective Coordinators assist incoming students with the I-20 and Transfer-In processes,  such as:

• Answer questions about financial documents required to obtain an I-20
• Review I-20 applications
• Provide guidance for visa interviews
• Assist with basic Change of Status inquires (dependent on specific cases)
• Support prospective students with general information about various campus offices

Note, questions regarding CPT, OPT, and other current student inquiries should be directed to General Immigration Advising. If you are a current student and book an appointment with the Prospective advisors, your appointment will be cancelled and you will be referred to General Immigration Advising.

Call ISSO

For general information, call the ISSO at 972-883-4189 between 9 a.m. and 5 p.m. The ISSO staff answering our phone lines are not immigration advisors.

Your Status is Your Responsibility

ISSO advisors are trained professionals who seek to avoid errors and omissions when advising about immigration requirements and benefits. However, advisors can make mistakes.

International students must assume primary responsibility for knowing the requirements and benefits of their immigration status and for acquiring current information as it changes.

Information is available on the ISSO website and government websites including Study in the States and the Student and Exchange Visitor Program. Students and alumni may also choose to seek legal advice.

Legal Advising

The ISSO is able to provide general immigration information, but we are not able to provide specific legal advice. Our obligation to UT Dallas F-1 and J-1 students is to interpret the regulations as best as we can when presented with a specific set of facts. Specific legal advice is available, should students seek such advice, through dedicated channels outside ISSO.

Troubleshooting

I can’t log in to iComet. If you are having trouble recovering your NetID or password, please contact the OIT Help Desk.

I logged in, but I’m having trouble with the Ask an Advisor eForm. In most cases, iComet errors can be fixed by refreshing your browser and clearing your browser cache. You may also try accessing iComet from a different web browser.

If these options do not resolve the problem, please take a screenshot of the error you are experiencing and email it to ISSOCurrent@utdallas.edu with the subject line “iComet Error.”