Current and Alumni Immigration Advising
Live Chat
ISSO advisors are available to assist you via live chat during the following advising hours. All times are in Central Standard Time (UTC -6).
The Live Chat widget can be found at the bottom right hand corner of this page.
Current Students and Alumni
Mondays
1 p.m. – 1:45 p.m. CST
Tuesdays
9 a.m. – 9:45 a.m. CST
Wednesdays
1 p.m. – 1:45 p.m. CST
Thursdays
9 a.m. – 9:45 a.m. CST
Fridays
1 p.m. – 1:45 p.m. CST
Check out this time zone converter to find prospective advising hours in your local time zone.
Send a Message in iComet
You can send a message to an advisor and receive a response through your iComet Portal. All admitted prospective students, current students, and alumni on OPT have access to the iComet Portal.
If you are an alumni not on OPT and no longer have an active NetID, you will not be able to use the iComet Portal. Confirm that you do not have iComet access by trying to log in to the iComet Portal. If you do not have iComet access, you may contact the ISSO at ISSOCurrent@utdallas.edu. Use the subject line “Alumni – No iComet Access.”
Schedule an Appointment
Appointments are available up to 7 days in advance. New appointment slots become available on a daily basis. If you don’t see an available appointment, please check back later.
Don’t see an available appointment? We have Live Chats available throughout the week to answer your immigration questions.
General immigration advising is for current F-1 students and alumni, as well as individuals seeking to change to F-1 status and individuals in other visa categories.
Immigration Advising Appointment
Walk-In Immigration Advising
A limited number of students can be seen for each walk-in period listed below. You must sign-in at the front desk to determine the available advising spaces for that day.
Walk-In Immigration Advising at ISSO: SSB 3.400
– Wednesdays from 9 am to 11 am
Walk-In Immigration Advising at JSOM CMC*: JSOM 12.110
– Wednesdays from 10am to 12pm
*Please note that JSOM students have priority to be seen for immigration advising in the JSOM CMC offices.
Call ISSO
For general information, call the ISSO at 972-883-4189 between 9 a.m. and 5 p.m. The ISSO staff answering our phone lines are not immigration advisors.
Your Status is Your Responsibility
ISSO advisors are trained professionals who seek to avoid errors and omissions when advising about immigration requirements and benefits. However, advisors can make mistakes.
International students must assume primary responsibility for knowing the requirements and benefits of their immigration status and for acquiring current information as it changes.
Information is available on the ISSO website and government websites including Study in the States and the Student and Exchange Visitor Program. Students and alumni may also choose to seek legal advice.
Legal Advising
The ISSO is able to provide general immigration information, but we are not able to provide specific legal advice. Our obligation to UT Dallas F-1 and J-1 students is to interpret the regulations as best as we can when presented with a specific set of facts. Specific legal advice is available, should students seek such advice, through dedicated channels outside ISSO.
Troubleshooting
I can’t log in to iComet. If you are having trouble recovering your NetID or password, please contact the OIT Help Desk.
I logged in, but I’m having trouble with the Ask an Advisor eForm. In most cases, iComet errors can be fixed by refreshing your browser and clearing your browser cache. You may also try accessing iComet from a different web browser.
If these options do not resolve the problem, please take a screenshot of the error you are experiencing and email it to ISSOCurrent@utdallas.edu with the subject line “iComet Error.”
